Administrator for Carer Wellbeing Project
(Open to Public Competition)
Family Carers IrelandAbout Us: is the national charity supporting the 355,000 family carers across the country who dedicate their lives to caring for loved ones such as children or adults with physical or intellectual disabilities, frail older people, those with palliative care needs, or those living with chronic illnesses or addiction.
It provides a range of services and supports for family carers through its 22 resource centers nationwide.
About the Role:
Family Carers Ireland wish to make the following appointment;
Reporting to: Carer Wellbeing Manager
Location: Cork/CHO 4
Where a physical presence is not required, the successful candidate will work from home in line with Covid-19 guidelines.
Contract Duration: One-year fixed-term contract.
Hours per week: 22.5 per week. Days and times to be agreed.
The normal working hours are 37 per week 9 am to 5.30 pm (Monday to Thursday) and 9 am to 5 pm (Friday).
Family Carers Ireland has secured funding to deliver a new project The Carer Wellbeing Project to family carers of older people in CHO 4. The project involves triaging family carers of older people based on risk and need, to one of three interventions: 1) Information, Support, and Guidance; 2) Carers Clinic and Caring with Confidence Programme and 3) Intensive Wellbeing Review (using the Carers Star assessment tool with follow-up every 2 weeks for 12 weeks).
The Administrator will be required to provide administrative support to this project and support the Carer Wellbeing Manager.
Duties & Responsibilities:
In this role, the successful candidate will be responsible for the following;
- Ensure all referrals from the HSE are responded to within the required timeframe.
- Liaise with the Carer Wellbeing Manager to book carers in for assessment and interventions.
- Liaise with family carers and the HSE, as appropriate, to inform them of arrangements made for supports.
- Provide information to family carers by phone/email or post as required.
- Complete the administrative duties required to support the Carer Wellbeing Manager to refer the carer to agreed interventions this may involve referral to counseling, referral to respite services, etc
- Manage bookings for education programs for carers engaged in the project.
- Comply with all internal processes for the processing of invoices, and work closely with the finance department to ensure accuracy of same.
- Ensure purchasing is in line with the Organisations policies.
- Perform administrative duties and provide support to the Carer Wellbeing Manager this may include typing, photocopying, filing, and contacting people via phone, email, or text.
- Check the project email inbox and respond or escalate queries as required.
- Manage any post associated with the project.
- Create and maintain files in line with policies and procedures.
- Enter data from the project onto agreed spreadsheets.
Systems and Databases
- Enter data onto the Organisations CRM / Carers Outcome Star system as required.
- Set up online appointments/education programs as required.
- Use the finance system to generate POs and other systems required by the Organisation e.g. MS Teams, HR Locker, etc.
Emergency Care Scheme
- Support the administration of the Family Carers Ireland Emergency Care Scheme in relation to the family carers involved in the Carer Wellbeing Project.
- Compile data for inclusion into monthly activity reports.
- Carry out your position and responsibilities in line with the Organisations values, policies, procedures, and processes.
- Undertake all reasonable work instructions in a timely and professional manner.
- Actively participate in performance management initiatives.
- Ask questions to clarify understanding of job expectations, communications, projects, and other workplace initiatives.
- Manage time effectively to deliver on tasks assigned.
- Practice self-care and open communication.
- Attend team meetings and events.
Health Safety and Environmental
- Ensure the Organisations’s Health and Safety policy and procedures are adhered to and carry out your roles and responsibilities as detailed in the relevant policies and procedures.
- Report and engage in the investigation of any safeguarding issues, Children First concerns, or complaints as per the Organisations procedures.
Policies & Procedures
- Adhere to the Organisations policies and procedures.
- Undertake other duties as may be required and assigned by the Organisation from time to time.
The ideal candidate will have the following qualifications, skills, and attributes:
- Leaving cert (or equivalent) and pursued further studies in Office Administration or IT;
- At least 2 years of experience working in a busy office environment;
- Experience in working remotely;
- The ability to prioritize tasks and work within a dynamic environment;
- Excellent IT Skills- mainly MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom;
- Flexibility in attitude and approach to the job and a willingness to help others;
- A reflective approach to their work and a willingness to learn and desire to implement a culture of continuous improvement;
- A strong work ethic with excellent attention to detail;
- Effective time management skills and organization skills with the ability to manage multiple activities and keep stakeholders informed;
- Excellent communication skills;
- The ability to work autonomously and within a team;
- Fluency in English (written and verbal);
- Have experience working in a highly confidential environment.
Applicants are invited to submit their up-to-date CV and cover letter to [email protected] no later than 12 pm on Wednesday, December 9th, 2020.
It is intended that interviews will be held the week commencing December 14th for shortlisted candidates.
Family Carers Ireland is an Equal Opportunities Employer