Posted on December 2, 2020

Business Analyst – Sales Enablement – Remote

Sprinklr


  • Job type: Full-time
  • Hiring From: Austin, Texas, United States TX
  • Salary:
  • Category: Sales & Marketing
  • Business Intelligence Software


As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of todays customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 1,900 employees helping the worlds most valuable enterprises make their customers happier.

Sprinklr is seeking a Business Analyst to join our Sales Enablement team! This role reports to the Director of Program Management, Sales Enablement. This person would be responsible for analyzing and tracking engagement data from various multimedia initiatives, content, and programs across Sprinklr, and serving up insights that help us optimize our field programs to improve different dimensions of seller performance.

Candidates for this role must possess an affinity for business systems and sales data, a growth mindset, and love to help others succeed. A support role (and team) of the highest order, we are constantly thinking of creative ways to serve our new and tenured Sales teams.

Responsibilities:

  • Consolidate and develop analysis on engagement metrics around Sprinklrs content and its impact to the sales team
  • Assist in the development and maintenance of a strong and scalable reporting infrastructure, as is required to support a rapidly growing organization
  • Diagnose the current state of Sprinklr Field Sales performance, researching the different levels of customer engagement and identifying gaps in execution as well as critical opportunities for improvement
  • Construct the relevant documentation to drive internal team alignment
  • Work cross-functionality to compile, consolidate, and analyze Sales teams performance across various data sources
  • Support data warehousing automation efforts by configuring workflows, rules, integrations, etc to transition from manual reporting techniques

Requirements:

  • Bachelor’s Degree in the appropriate field of study (mathematics, economics, engineering, CS) or equivalent work experience
  • Detail-oriented, analytical and curious
  • Ability to work both independently and collaboratively
  • Extremely organized with strong time-management skills
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Preferred Skills:

  • English writing skills
  • Video/image editing skills

Preferred Proficiencies/Skills:

  • Experienced in Google Sheets, Microsoft Excel
  • Business intelligence experience – e.g. Domo, Tableau, Power BI
  • Intermediate proficiency with SQL (or another query language) and/or Python (or another high level language) preferred.
  • Sales CRM e.g. Salesforce
  • Knowledge of statistics, or statistical packages for analyzing datasets

Why you’ll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.

We believe in our product: Sprinklr was built from the ground up to enable a brands digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.

For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave: Social Suites.

We invest in our people:At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.

The Sprinklr Way

EEO – Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!

We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn. We seek to understand. We believe we are stronger when we belong because collectively, were more innovative, creative, and successful. As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.

Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklrs EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.

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