Posted on November 4, 2020

Client Success Manager

Washington DC (Remote)


  • Job type: Full-time
  • Hiring From: Washington, DC 20001
  • Salary:
  • Category: All Others
  • People Management Project Management

Client Strategy, Manager

Washington DC (Remote)

About Model B

Model B is an award-winning digital agency that helps bring to life ideas, businesses, and causes. Our company is built to help organizations manage, grow, and influence their marketplace. Our clients range from venture-backed early stage companies, to trade associations and nonprofits, to Fortune-level global enterprises.

Were digital outreach experts with the full toolkit: in-house creative, web development, and technology-enhanced advertising. Our deep knowledge of marketing and its constant expansion into the tech world allows us to be at the forefront of trends, helping the companies we work with remain a fresh presence among their target demographics.

Our approach to digital marketing, the tools we use, and how we connect them to our advertising environment/processes allow our clients to gain the furthest reach with their ad dollars. Weve put people, companies, and associations into the spotlight, changed the course of legislation, and grown massive followings for our clients.

Our team consists of diverse perspectives and unique thoughts that contribute to our ability to provide well-rounded guidance on scaling and growing ideas, businesses, and causes. Our managing partners have thrived on the American Dream, and strongly believe that through Model B we can make the dream a reality for entrepreneurs and advocates who are as relentless in their pursuit of success as we are. We believe our success in digital marketing is due to the voice each person on our team brings to the company.

About the Position

We have an immediate opening for a Client Manager to join our Client Management team. The Client Manager will report into our Client Director and will be responsible for leveraging deep business, industry and digital product knowledge to partner with our clients and ensure they see and receive business value from their investment with Model B. Client Managers are aligned at the key stakeholder level, building and fostering strong relationships to help customers achieve their campaign objectives.

Our Client Management department is responsible for ideation, strategy and management of our client relationships. This team works closely with our internal teams (ad operations, creative, growth) to build and deliver high performing campaigns that achieve a clients goals.

Responsibilities

  • Client manage a portfolio of clients and their campaigns
  • Serve as second chair to the Client Director for all priority accounts
  • Understand clients businesses to get to know their brands and their objectives
  • Coordination of internal planning meetings, onboarding, media planning and weekly reporting
  • Client communication and collaboration
  • Ideate and design creative approaches with other members of the Model B team
  • Lead brands to their objectives and align resources internally to ensure optimal campaign performance and delivery
  • Anticipate potential challenges and devise ways to rectify them
  • Deliver campaign strategies, progress reports and ongoing recommendations to improve outcomes through weekly and quarterly client meetings.
  • Grow your assigned portfolio of clients by up-selling and cross-selling
  • Help establish Model B as an instrumental partner for our clients.

What You Should Have

  • A proven track record in developing strategic plans that achieve client objectives
  • A good knowledge of digital media and how strategic planning, creative and targeting influences it
  • Excellent written and verbal communication skills
  • The ability to make complex subjects understandable
  • The drive to be successful and perform well in all aspects of your strategic work
  • The flexibility to work over a number of projects and balance your workload
  • Strong communication and leadership skills
  • Experience with data visualization tools and strong analytical skills
  • A knack for building relationships and connecting with people
  • Digital agency experience is a must

The good stuff:

  • Laid-back, fun, and collaborative work environment
  • Ability to work remote
  • Bonus program
  • Flexible time-off policies
  • 401K
  • Medical/dental/vision insurance

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
We are working remote until summer 2021

Work Location:

  • Multiple locations

This Job Is Ideal for Someone Who Is:

  • People-oriented — enjoys interacting with people and working on group projects
  • Detail-oriented — would rather focus on the details of work than the bigger picture
  • High stress tolerance — thrives in a high-pressure environment

Company’s website:

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • Temporarily due to COVID-19

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