Posted on December 2, 2020

Senior HR Product Specialist


  • Job type: Full-time
  • Hiring From: Atlanta, Georgia, United States GA
  • Salary:
  • Category: Product
  • HR Communications Human Resources

Because you belong at Twilio.

The Who, What, Why and Where

Twilio is seeking a Sr. Product Specialist to be a key contributor on the HR Technology team. The person in this role will primarily focus on running Workday projects with varying levels of complexity which could include the annual compensation cycle, payroll projects, mergers & acquisitions, and open enrollment. In addition, this individual will help with Workday support . Reporting to the Manager of Product Management, this position is critical in supporting Twilios rapid growth.


Twilio is looking for a person who lives the Twilio Magic and has demonstrated a track record of supporting Workday in a fast paced, ever changing environment. They also have:

  • 5+ years hands-on Workday experience supporting an HR function with regards to implementation, configuration, post-go live support, and day-to-day maintenance.

  • Demonstrated advanced Workday configuration experience in three of the following areas: Payroll, Advanced Comp, Talent, Benefits, Time Tracking, Time Off, HCM. Strong exposure and knowledge of various types of HR systems across the People function HCM, LMS, ATS, Case Management is preferred

  • Have a track record of translating HR business needs to effective design recommendations, system/data analysis, instituting design in system, and leading or participating in testing and deployment activities. Exposure to M&A of variable sizes is preferred.

  • Must be collaborative, a self-starter, highly motivated, able to shift directions quickly when priorities change with the ability to think through problems and deliver quality solutions against very tight deadlines.

  • Proven ability to work in a fast-paced and dynamic environment with versatility to manage multiple projects, priorities and urgent issues successfully and simultaneously.

  • Customer service oriented and ability to meet defined SLAs, familiar with agile methodology.


As a HR Product Specialist, you will live the Twilio Magic values:

    • Draw the Owl: Advanced knowledge of Workday best practices and how to effectively translate into scaleable realistic business processes. Works in a highly agile environment where processes are constantly developed out of ambiguity or redeveloped for scale. Research new ways to solve the unknown problems affecting the business through keeping current on new Workday releases, enhancements.

    • Be an owner: Work on People projects with varying levels of complexity. Gather and document end-user requirements by working with cross functional teams. Prototype and configure based on project requirements. Manage testing, identify test scenarios/use cases, help develop test scripts and execute UAT with the project team. Maintain and support ad-hoc reporting needs. Assist with production support.

    • Dont settle: Ensuring solution designs are in line with security, scalability and best practices. Strong quality assurance skills to minimize risk through use of audits, checklists, repeatable processes and attention to detail. Provide trainings to enable end users to complete the required tasks.

    • Write it down: Document and evaluate end-user requirements, Create related system documentation and end user training resources.

    • Empower others: Manage testing by identifying test scenarios, develop test scripts, and execute testing in support of system and user acceptance testing. Communicate and train system end users on necessary functions.

    • Wear the customers shoes: Proactively support the business by providing the best end user experience.

    • No shenanigans: Support SOX compliance efforts by ensuring process and data integrity.


This position will be an integral part of the HR Technology team which plays a critical role to Twilios growth by providing HR system functionality to our end users including self service, data transactions, reporting capabilities and automation of data flows to other downstream systems. This team is always iterating and improving our processes.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

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