Posted on December 1, 2020

Senior Mental Health Network Implementation Manager

Quartet Health


  • Job type: Full-time
  • Hiring From: San Francisco, California, United States CA
  • Salary:
  • Category: All Others
  • Network & System Administration


Company Description:

Quartet is a platform that makes it easier for people to get the best mental health care for them. Our technology and services reach people who need care, connect them to the right care, track the quality of their care, and support their care journeys. Backed by $160.5MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, Polaris Partners, Deerfield Management, Centene Corporation, and Echo Health Ventures, Quartet partners with health insurance plans and health systems in 32 states across the country to help people get the care they need.

About the team:

The Mental Health Network Acquisition and Implementation Team is responsible for building a high-performing network of mental health care options to meet the needs of patients and populations across all markets. The team will create a solid foundation and build strong working relationships with mental health providers, agencies, systems and vendors and effectively implement and integrate Quartets product into daily workflows and strategic plans. The Mental Health Acquisition and Implementation Team sits within the Clinical Operations team. The Clinical Operations team supports patients getting access to the mental healthcare that is right for them through direct patient support and through the development of a robust mental health network.

Accountabilities:

  • Project manage the implementation of Quartets new partnerships with organizations that provide mental health treatment. Using our software, these organizations will receive new patient referrals and clinically collaborate with primary care providers.
  • Demonstrate an in-depth understanding of Quartets internal teams and how to work with them, with a particular focus on Care Navigation workflows, Product team EHR integrations, Legal team agreements, and Security team protocols. Collaborate with these teams to establish standard procedures for collaboration and implementation.
  • Collaborate seamlessly with the Strategic Partnerships teams to understand new prospects before acquisition, and collaborate with the Engagement team after implementation to transition long-term relationship management responsibility.
  • Develop an in-depth understanding of Quartets software and services, with a particular emphasis on technical feature configuration.
  • Lead complete sales and implementation cycle, from initial telephonic outreach through final implementation, of mental health organizations. The particular focus of this role will be on digital care technology companies, but will also include brick and mortar agencies, systems, and individual clinicians. Sales and implementation cycle includes:
    • Proactively outreach prospects to start sales process by identifying correct points of contact, gaining buy-in from key stakeholders, and building relationships with executive-level leadership, clinical team and administrative staff
    • Perform compelling virtual software demonstrations
    • Partner with organization to implement extremely clear and documented Quartet workflows within the practice. This includes designing and training staff on workflows to incorporate the Quartet software into their daily activities. Quickly recognize and solve operational barriers or personal hesitations that would limit adoption of Quartet.
    • Manage timeline for implementation to expedite go-live as quickly as possible.
    • Project manage key implementation components including developing Care Navigation workflows, drafting partnership agreements with Legal team, gaining Security approvals, and advancing EHR integrations with Product team.

Minimum Qualifications:

  • Bachelors Degree or commensurate experience.
  • Five or more years of experience working in a mental healthcare agency, a project management role, an account management role, or an implementation role.
  • External-facing C-suite relationship management experience as well as internal-facing project management experience creating new processes that require input from multiple teams.
  • Willingness to travel within assigned region (if the company returns to travel).

Preferred Qualifications:

  • Experience conducting demonstrations of a technology platform and developing sales presentations (in both a virtual and in-person environment)
  • Experience running cross functional implementations / partnership integrations
  • Experience selling software as a service (SAAS)
  • Experience working within a CRM system such as Salesforce
  • Experience selling to healthcare providers or working on mental health related projects

Employee Benefits for Quartet include:Unlimited vacation, volunteer opportunities, team events, mental healthcare coverage of 15 free therapy sessions + unlimited copay reimbursements, medical, dental + vision coverage, generous parental and military leave, commuter benefits, 401K, and stock option grants.

Want to know what Quartet life is like? Click here to meet our team.

Quartet is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees’ differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.

Please note: Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. [email protected]). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: [email protected].

Have someone to refer? Email [email protected] to submit their details to us.

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