Posted on September 15, 2020

Service Designer


  • Job type: Full-time
  • Hiring From: United States
  • Salary: $110,000 - $130,000
  • Category: Design

As a Service Designer at CivicActions, you will collaborate across disciplines in a radically open environment to Humanize and transform products and services for large federal, state and local government agencies. You will also be a part of an active, growing design practice. 


  • Orchestrate lean, agile and human centered design practices and methodologies.
  • Take end-to-end responsibility by creating design deliverables that serve the needs of our clients and their customers.
  • Ability to manage the full-stack design processfrom blue sky exploration to concepts, prototype interactions, and launching new customer experience initiatives.
  • You will plan and execute discovery sprints, considering account business needs, and guiding the client to readiness.
  • Conduct stakeholder interviews and user research that incorporates an understanding of the rich diversity within government audiences.  
  • Demonstrate good judgment in choosing appropriate process and deliverables, such as: research plans, user stories, personas, workflows, blueprints, and systems diagrams.
  • You will be responsible for ensuring tight feedback loops between stakeholders, multi-functional collaborators, systems, and users, such that the team is rapidly learning, iterating, and delivering the highest value to users.  
  • Evangelize design best practices with a leaders mindset.

Other Responsibilities & Expectations

At CivicActions we are a self-organizing company that wants everyone to be empowered to contribute beyond their project work. Below is a list of items that individuals get involved in from time-to-time. 

  • Participating in internal CivicActions practice area meetings. 
  • Participating and contributing to product development best practices and educating internally. 
  • Participating and/or contributing to hiring new CivicActions employees.
  • Participating in new company initiatives.

Specific skills & Qualifications

  • You’re familiar with human-centered design, lean startup and agile methodologies.
  • You know how to go from high level discovery down to the details of the discovery process.
  • You have an ability to clearly articulate design decisions & the problems they are solving with excellent verbal, written and presentation skills.
  • You can demonstrate experience with an iterative design process: incorporating different types of feedback, launching quickly and testing hypotheses.
  • You have a strong understanding of component-based product design or UI patterns and style guides, and the role they play in prototyping and collaborating with developers.
  • You have demonstrated expertise in the collaborative design and prototyping software and tools including: Sketch, Invision, Figma, and some HTML/CSS/JS, etc.
  • You are excited about contributing to and building on our existing UX practices.

$110,000 – $130,000 USD per Year
Salary commensurate with qualifications and experience

We excel in our benefits offering and believe that people who are well taken care of can be more balanced, healthy and happy. We offer 100% company-paid medical insurance, disability insurance, and life insurance. We have a generous 401(k) program. We have an open vacation policy — employees are encouraged to take time off as needed to feel balanced, productive and healthy. We have paid maternity and paternity leave. We have an annual all-hands retreat to connect with each other in person. We also emphasize professional development and offer an annual stipend. 

Community participation is important to us and we ask that you spend 5% of your working time giving back to a community that you care about. We attempt to keep our work products ‘open by default’. This means that it is our intention that your work contributions during your time at CivicActions will be published under public license, enabling you to bring your passion fully into your activities without the fear that your expressions will be locked away or prevented from having a positive impact in the world.

We are a fully distributed remote team. For this position, you can normally work from home or find a great co-working space, although on-site visits and working sessions with clients will be necessary. 

You will need a computer, webcam, strong internet connection and a structured schedule because we are a truly collaborative team. Ideally your timezone will be within the continental United States. 

CivicActions is a dedicated, fun-loving team, looking for some talented folks to help us bring revolutionary digital services to government agencies and the people they serve.

We find strength and inspiration in the things that make each of us unique. In striving for a more diverse team, we strongly encourage women, people of color, veterans, and physically-challenged people to apply.

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