Posted on November 4, 2020
We are recruiting for a Service Desk Manager on a permanent contract.
This is a fantastic opportunity if you are looking to further your experience in an IT Service Desk Manager role and would like to broaden your knowledge.
You will be part of our brilliant Service Delivery Team, providing leadership support to a team of Service Desk Analysts, Desktop Support Analysts, and Field Service Engineers. You will act as the point of escalation for issues arising within the Service Desk and liaise with other teams and management in order to provide solutions to incidents and requests from the customer base. Speaking of our business, Stagecoach is the largest provider of bus services in the UK with 24,000 employees and over 100 million passenger journeys a year.
The service desk manager will be responsible for accepting new services into support and ensuring all documentation and training has been completed to allow for a smooth handover from project teams into BAU support.
The role holder will bring technical skills (desirable but not essential), a strong customer-facing ethos, and communication skills to provide a high quality, cost-efficient service to the business. Network, Infrastructure, Application, Digital, Infosec and Service Delivery teams closely support the Service Desk.
To put a little more meat on the bones in terms of what you’ll be doing
Here comes the what well need from you bit
And that’s it! So if you like the sound of joining our team click Apply Now. We cant wait to receive your application!
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