Posted on October 12, 2020

System Engineer – Microsoft Azure

US-REMOTE


  • Job type: Full-time
  • Hiring From: Careers (External)
  • Salary:
  • Category:
  • Network & System Administration


Overview:
Summary
Supports client environment and is responsible for support, incident management, problem management and change management for devices and resources. Provides Tier 3 engineering and support for relevant technology of environments.
Essential Duties and Responsibilities

Interactive Intelligence:
* Provides telephony engineering support to Call Center and Business user community.
* Manages and administers telephony engineering requests, projects and end user support requests in call center environment.
* Provides support to both on site and remote users.
* Hands on trouble shooting of all telephony applications and infrastructure related issues.
* Perform system administration on Interactive Intelligence (I3) Telephony platform.
* Performs system monitoring of Network Components.
* Interfaces with Network Team to support VOIP environment.

Citrix:
* Provides domain administration, server and desktop virtualization, infrastructure consisting of vSphere, XenDesktop, Citrix Provisioning Server.
* Installs, tests, evaluates, and integrates various applications and 3rd party products into virtual desktop architecture.
* Installs and publishes applications in Citrix farms.
* Provides farm and servers reports and maintenance.
* Packages applications via XenApp to user’s virtual desktop environment

Windows and Veeam:
* Provides server builds and deployment.
* Patches servers, SAN and End User computing devices
* Deploys and maintains Dell/EMC SAN, Servers and networking.
* Deploys and maintains network printers and printing services.
* Manages and deploys Group Policy Objects.
* Performs operating system updates, driver updates and bug fixes as necessary.
* Performs data backups and archiving.
* Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization’s values.
* Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
* Supports and conducts self in a manner consistent with customer service expectations.
Supervisory Responsibilities

This job has no supervisory responsibilities.
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications

Education
* Associate’s Degree in a related field.
Experience / Technical Requirements
* 5 years’ in a related area including experience in the following:

o ININ Call Center (I3 or Interactive Intelligence).

o Healthcare environment.

o ESX 6.0 or higher to include VMware vCenter, vRealize (vCenter Operations Manager), supporting multiple operating systems and applications to include SQL server, Windows server, Linux Red Hat.

o vSphere PowerCLI and ability to write simple scripts.

o VMware enterprise features (DRS, HA, vMotion, VCB, SRM, Update Manager).

o Security/vulnerability patching of VMware/vSphere hosts and virtual machines, including deployment and process documentation.
* Knowledge of Windows Server Operating Systems, Server Virtualization, Directory Services, Citrix Systems, PowerShell Scripting, as demonstrated through maintenance and documentation of Information Systems Technologies.
* Proficient in VMWare performance, capacity planning, monitoring, virtualization analysis, and consolidation activities.
* Proficient use of all Microsoft Office applications.

May consider an equivalent combination of education and experience.
Certifications

Interactive Intelligence:
* PCP – (PureCloud Core Professional)
* ICCE – (Interaction Center Certified Engineer) 3.0, 4.0;
* IDCE – (Interaction Dialer Certified Engineer) versions 3.0 and 4.0.
VMware:
* VTSP (VMware Technical Sales Professional),
* VSP (VMware Sales Professional
Other Skills and Abilities
* Outstanding oral, written, and technical/business communication skills.
* Earns client trust and respect through demonstrating commitment to exceed expectations.
* Breaks down ideas, problems, or opportunities into components, solve problems, and implement client requests; detail oriented.
* Works effectively under pressure and stressful situations.
* Ability to work successfully on a team and follow team best practices.
* Self-starter with excellent organizational, administrative and interpersonal skills.
* Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
* Ability to multi-task and work in fast paced environment.
* Stays on leading edge of technology by learning new techniques and methods through continual education.
* Evaluates, escalates, and exercises good judgment and make decisions based on limited information.
* Eager to work pro-actively and to do what is expected at all times.
* Meets deadlines by prioritizing work requests based on sense of urgency.
* Strong technical and client interaction skills.
* Self-starter with excellent organizational, administrative and interpersonal skills.
* Follows through with tasks, projects, and troubleshooting with minimal supervision.
* Superb customer service skills.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
LogicalisUS Full-Time Benefits Synopsis
Logicalis Social Responsibility
Logicalis International Mobility Program

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