Profile of Devon

Devon Technology Support Engineer
15 years experience 0 projects worked US
$38.00 /hr $0 earned
View Resume
Customer ServiceCustomer Support ManagementTechnical Support

Operating Systems: Windows | Linux/Unix | MAC OS

Software: Microsoft SharePoint | Salesforce | AppAssure | Zoom | Zendesk | VMWare | Meraki dashboard | Microsoft Office 365 | Adobe

Programming Languages: Ruby | HTML & CSS | Javascript | SQL
Networking: Cabling | Protocols | TCP/IP | Wireless | Troubleshooting | LAN/WAN Databases: MongoD

Work Location:
Hours Per Week:
Experience Level:
Phone Number:7036065691
Linkedin URL:

Completed Jobs (0)

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Work Experiences

  • Senior Webinar Administrator

    Genesys Conferencing

    January 2004 - November 2011

    * Planned and managed teleconference and webinars for Fortune 500 clients * Proactively managing and adjusting site connectivity and quality performance settings * Documented client activities in our web-based project management system * Troubleshoot onsite conference equipment including networking equipment, laptops and MacBooks * Facilitated “dedicated concierge” meetings when scheduled to proactively address technical issues and customer requests
  • Business Development Representative


    November 2011 - May 2012

    * Worked closely to collaborate with the Field Sales Team to develop custom prospect communications * Collaborated on online and onsite product demonstrations for AppAssure disaster recovery software with Sales Team * Prospected companies to identify new business opportunities and prioritize accounts within a defined territory * Utilized Salesforce to prepare target lists for cold emailing / calling, maintaining prospect data and prioritizing daily activity
  • SharePoint Administrator

    Bamboo Solutions

    December 2016 - May 2018

    virtual farms for testing & design purposes * Utilized help desk ticketing system support installations configurations and customization of Bamboo Solutions web parts SharePoint administration design and architecture Knowledge of SharePoint server management support and troubleshooting * Experience utilizing & troubleshooting SharePoint components including web parts (custom & OOTB) templates forms content management business intelligence and workflows * Knowledge of working across multiple environments supporting business goals (Production Development etc.) * Ensured sites and site collections were configured in compliance with local policies and Microsoft best practices standards * Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Teaching Assistant

    Trilogy Education

    May 2018 - November 2018

    * Emphasized the meta-skills and core concepts of software engineering with one on one coaching * Helped students understand HTML5, CSS3, JavaScript, Bootstrap, MongoDB, MySQL, and more * Responsible for providing guidance to cohort of 30 students * Prepared study guides and learning materials for curriculum * Facilitated record keeping and submissions of assignments via online tutoring platform Career Sabbatical – Paused career to care for family and pursue other interests and achievements
  • Lead Digital Support & Training Specialist


    October 2018 - April 2020

    * Tier 1 and 2 troubleshooting and configuration of laptops, desktops, servers, network related or attached systems * Implemented Zendesk for ticketing and inventory management of IT equipment * Managed trouble tickets through to resolution or escalation using existing documentation, procedures, and tools as well as provide detailed data and communications within Zendesk * Performed preventive maintenance, updates and repairs for user devices and office equipment * Managed Zoom conference room design & installations * Monitored wireless LAN via Meraki dashboard to determine service issues * Performed Microsoft O365 & Active Directory administration * Created technical documentation, system documentation and “how to” guides for end users and engineers * Generated operational reports via Zendesk to present during weekly meetings * Led system and security trainings for new hires/current employees on a monthly basis


  • Support Career Studies Certificate

    Northern Virginia Community College

    May 2012 - Now


  • BA

    Northern Virginia Community College

    October 2010 - May 2012

    Arts in Business Administration