Profile of Maxine

Maxine Senior Human Resources Director
21 years experience 0 projects worked US
$96.00 /hr $0 earned
Cognitive FlexibilityCulture & Employee EngagementEmployee RelationsExecutive CoachingHuman ResourcesIncentive CompensationJudgment and Decision MakingTalent AcquisitionTalent Development

A People Leader changing the way employees live, work and play by doing work that matters

Award winning Senior Human Resources leader and entrepreneurial personality known for Changing the way employees live, work and play and doing work that matters by making breakthroughs in STEM, interactive entertainment, digital media, the Internet of Things and broadband services for customers in the telecommunications and technology industry.

A strategic leader, possessing the ability and passion to influence with and without authority; to coach, counsel, mentor, and develop employees at all levels. A true partner to business with a high degree of business acumen, leadership development, employee engagement, change management and alignment of HR with organizational strategy.  Human Resources professional with eighteen years of “across the board” experience in human resources, employee relations, diversity and inclusion, staffing, recruiting, customer operations, research, budget analysis, financial planning and executive reporting. 

Responsible for delivering industry-leading human resources and organizational results across 2000+ employees at Verizon Wireless in the Southeast/Atlanta region. Created and executed HR strategies and programs to deliver an exceptional customer experience, employee experience, and company performance.

Provides expert advice, leadership, and advice/counsel to executive and line administrators, supervisors/managers, and staff of all levels on employee relations. Consults on and administers employee relations areas to include (but is not limited to) disciplinary actions (terminations, suspensions, reprimands, warnings, verbal counseling, performance improvement plans), reorganizations, reductions in force, unemployment compensation, workers compensation, employee assistance program, background investigation; Reviews alternative work schedules. Coordinates with the Office of the General Counsel on disciplinary cases at various stages up to and including termination. Mediates between executive leaders, managers/supervisors, and employees on complaints and on EEO and other related employment concerns.

Developed recruiting strategies to source talent for a dynamic, complex and ever-changing environment. Managed talent to build a broad and capable bench for key leadership positions. Developed engagement and retention strategies for highly technical, professional workgroups. Program managed large scale reorganizations, call center acquisitions, and business transformation initiatives

 

Directed Six HR Business partners responsible for Business, Government, Customer Operations, customer service experience, call analytics, customer loyalty and retention, employee engagement, training, and communication.

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Phone Number:6785917708
Linkedin URL:https://www.linkedin.com/in/maxinecain/

Completed Jobs (0)

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Work Experiences

  • Sr. Manager, Human Resources, PHR

    Verizon Wireless

    July 2001 - September 2015

    Verizon Wireless, Inc. | Alpharetta, GA July 2001 – September 2015 Verizon is one of the largest communication technology companies in the world. $126 billion company making breakthroughs in interactive entertainment, digital media, the Internet of Things and broadband services for customers in the telecommunications and technology industry. Sr. Manager, Human Resources, PHR Responsible for delivering human resources support and organizational development for Business & Government Customer Operations for Verizon Enterprise Solutions, the wireless support and solutions provider for national, major, government, and small-to-medium business accounts. Responsible for advancing organizational strategy, driving industry-leading results and strengthening internal alliances in support of world-class customer experience. Provided strategic human resource leadership, guidance, counsel, direction and oversight in the Atlanta area ensuring consistent and timely delivery of human resources services to a team of 600 employees responsible for delivering best-in-class account management, logistics, customer service, e-services and executive response support across all business segments. Directed all HR Functions including Compensation, Benefits, L&D, OD, Employee Relations, Talent Acquisition, Talent Management, and diversity and inclusion initiatives. As an HR business partner to five executive leaders, ensures the implementation of HR solutions, strategies and plans to build business capabilities. Promotes high professional standards, positive interpersonal relationships, and a problem-solving approach to the resolutions of employee complaints. Partners to facilitate and execute strategic business plans. Ensures functional leaders are building and maintaining an engaged, committed and productive workforce while ensuring alignment with Company values and culture. Provides accurate information for use in litigation and EEO cases. Researches compiles and analyzes all required information. Directly manages five HR professionals, with responsibilities that include serving as the primary HR point-of-contact for providing consistent and timely advice and counsel to their business partners and employees regarding Employee Relations, HR policies, procedures, and practices for 2000 call center employees.
  • Sr. Director, Human Resources

    Caduceus Occupational Medicine

    November 2016 - March 2018

    Caduceus Occupational Medicine | Hapeville, GA November 2016 – March 2018 A national provider of medical management services and multi-site medical clinics related to Occupational Medicine. Sr. Director, Human Resources, PHR Sr. Director of Human Resources for Caduceus Occupational Medicine. Caduceus USA, headquartered in Atlanta, Georgia, is a leading provider of medical management services related to Occupational Medicine. Responsible for providing strategic human resource leadership, guidance, counsel, direction and oversight in the Atlanta Area ensuring consistent and timely delivery of human resources services to approximately 125 employees and (8) Metro Atlanta Occupational Health Clinics. • Participates on the CEO-led team that creates the company’s overall strategic initiatives. • Communicates and implements the company vision, mission, and overall direction within the office of Human Resources. Works collaboratively with the senior management team to integrate cross-program activities and functions. • Implements strategic plan and strategic initiatives for the organization. • Develops and manages functional operating plans, policies, and budgets in accordance with the direction established in strategic plans, board policies and strategic initiatives through systems that improve overall operation and effectiveness. • Maintains awareness of the external competitive landscape, constituents and industry developments. Maintains currency in, and keeps abreast of, developments in Human Resources and using that information as a member of the leadership team to help operate with initiative and innovation. • Leads, guides, directs and evaluates the work of HR staff. • Manage relationships with partner organizations. • Responsible for fiduciary and compliance matters for all company benefits, to include executive benefit programs and 401k plan • Fosters human capital leadership in the following areas: talent management, employee relations, employee training, employee engagement, leadership development, and process improvement.

Education

  • Bachelors Science and Management

    University of Phoenix

    January 2009 - June 2014

    Maxine Cain is a college educated professional focused on the Bachelor of Science in Management. (BSM) degree program designed to develop the professional knowledge and skills of cross-functional managers in any organization. The BSM degree enhances the skills necessary for improved organizational effectiveness in a dynamic and evolving workplace. The curriculum focuses on the development of management roles. It emphasizes skills necessary to align resources and to improve communication, productivity, and effectiveness. Through a participative learning environment structured for adult learners, students are taught to manage innovation and apply professional skills and knowledge. Special emphasis is placed on key management areas, including, leadership, general management, or human resource management based on student preference.