Profile of IL

IL Team-spirited, energetic, and result-oriented IT professional with versatile skills and competencies in Data Center and NOC Operation Management. A quick learner and dedicated employee willing to accept new challenges and increased responsibility. Committed to always delivering high standards of workmanship and ethical practices.
15 years experience 0 projects worked US
$0 earned
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Customer Support ManagementDatabase AdministrationDatabase Backup and RecoveryIT & NetworkingLinuxOperationsPerformance System AdministrationSQLTechnical SupportVendor Management

Professional Strengths:

Strong experience in administering Service Desk, Data Center and NOC (Network Operations Center).Experienced in high level Problem Management, Production Processing, Monitoring, Trouble Shooting, Analysis, User Support, Security Management, Network infrastructure, Surveillance, Fault management and Event notification. Excellent Coordination and appropriate Escalations of Systems, Network, AWS Service, Applications issues to the appropriate System Engineering, Network Engineering, Cloud Engineering, Offshore Support and Operation teams.

Experienced in using state of the art, System Management, Monitoring, Data Analysis, Applications performance, trouble isolation tools and interpreting the results in order to successfully identify, understand and resolve System and Network problems and improve network performance. Also efficient in identifying, coordinating and documenting preventive, proactive and corrective maintenance.

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Phone Number:847 431-5279

Completed Jobs (0)

  • Freelancer hasn't completed any jobs.

Work Experiences

  • Sr. Data Center System Support Admin

    AON

    July 2002 - October 2013

    (Transition from AON to CSC then CSC to Decision One Corp) * Maintained the corporate and virtual servers for both onsite and offsite, timely startup, monitoring, troubleshooting * Rack/Stacks, upgrades and decommissioning of Unix and Windows servers, Troubleshooting and Disaster Recovery * Maintained NCR Unix server’s manual startup of daily production backups, monitoring, maintenance and files restores * Monitored Sun communication servers, Oracle Sun Cluster server’s disk spaces, services and error logs
  • Data Center Support Admin

    UL

    December 2013 - May 2014

    Contracted to Unisys/Collabera * Monitored data center servers for onsite and offsite, timely startup, monitoring and completion of daily backups, Restores, batch processing, tape vaulting and offsite storage * Monitored disk spaces, services, file error messages, printers, network * AutoSys – batch processing, monitoring, troubleshooting and escalating to make sure daily production job Completion
  • NOC Engineer

    GOGO AIR

    October 2014 - October 2017

    Responsibilities include Surveillance, Fault management and Event notification of the network infrastructure. Coordination and/or escalations of Network issues to the appropriate engineering /operations teams * Responsible for using Network management, monitoring and trouble isolation tools and interpreting the results in order to successfully identify, understand and resolve network problems and improve network performance * Identified, coordinated and documented preventive, proactive and corrective maintenance requirements * Supported of network projects such as software or hardware upgrades, network expansion and data collection activities * Responsible for testing and evaluating network hardware and software, monitoring data center, network and Applications using different analysis tools * Application Monitoring to include server hardware and operating systems. Daily operational checks to ensure the environment is working as designed, working with peer groups to resolve any major issue observed to ensure system reliability and availability
  • IT Specialist

    ALDI Corp

    June 2018 - October 2018

    Triage issues and target contact resolution with the end users on every call or tickets * Document issues and in adherence to the escalation process * Provide support to Field engineers and Technical vendors * Identifies and responds to issues that require training of the end-user, partnering with the business and acting as liaison between Business Divisions and IT Operations * Suggest process improvements to the supervisors in area that could positively impact the business process.
  • Systems Management Analyst

    Optum Technology / United Health Group

    October 2018 - December 2019

    TCC – Technology Command Center responsibilities includes: * Ops Bridge Monitoring and Triage * Incident Management and Change Activities Monitoring * Change verification based on defined ITSM priority definition and guidelines * Service restoration, Risk prevention and Team accountability * Proactively identify and raise awareness for incidents that may breach or may have incorrect Severity levels * Effectively communicate issues, incorrect Severity levels alert confirmations and status to teams * Utilize updated documentation, Monitoring Tools and technical expertise to monitor and validate enterprise tech environment.