Profile of Nicholas

Nicholas Creative Technical Sales Support Specialist adept at providing solutions to best address client perceived needs.
9 years experience 0 projects worked US
$45.00 /hr $0 earned
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ERP / CRM SoftwareIT & NetworkingOther - IT & NetworkingSalesTechnical Support

Creative Technical Sales Support Specialist adept at providing solutions to best address client perceived needs.



        Customer Data network system infrastructure understanding to seamlessly integrate solutions

        Process and procedure development to ensure alignment to customer goals

        CRM and ERP solution implementation and administration to facilitate sales efficiency

        Mobile device system implementation to facilitate remote worker capabilities

        Linux system configuration and implementation to deploy national and international remote monitoring solutions

        C level and Director relationship management to ensure partnership growth

        Product knowledge and demonstration to provide technical value to qualified prospects

        Post sales customer onboarding, implementation, and transition to ensure UX satisfaction

Work Location:
Hours Per Week:
Experience Level:
Phone Number:4049471973
Linkedin URL:

Completed Jobs (0)

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Work Experiences

  • Website Conversion Intern

    The Coca-Cola Company

    July 2004 - July 2004

    Batch converted SME PowerPoint documents and Windows Meta files using VBScript in xd93 development server * Documented conversion process from Front page to Dreamweaver MX * Performed website maintenance updates per SME request * Tested updates in x 93 development server and xp93 production server * Participated in solutions oriented development meetings with Business Intelligence, Architecture Development, Middleware Support, and Information Security
  • District Leader

    Primerica Financial Services

    February 2009 - June 2009

    Managed team of 10 representatives that maintained customer growth goals * Designed and applied biweekly sales and leadership training programs that increased customer growth by 15% over 2 quarters * Produced solutions for middle-income families with customized debt elimination, wealth building, income protection plans in addition to tailored financial needs analysis
  • Small Business Consultant

    Top Line Solutions

    February 2011 - August 2012

    Facilitated management and employee training to foster and realize profitable growth of 60% * Delivered organizational and individual development in addition to extensive team coaching of staff of 15 employees * Created and fulfilled new business practices as well as organizational culture transformations that resulted in 30% customer satisfaction increase Nicholas R. Hayes
  • Small Business Consultant

    Barrett Development

    April 2013 - August 2014

    Implemented management team and organizational structure to increase * Developed marketing strategy that increased recurring customer growth by 600% * Executed customer retention programs that sustained 90% customer loyalty
  • Channel Manager

    OutPost Sentinel

    August 2014 - October 2015

    Built market position by locating, developing, defining, negotiating, and closing business relationships * Trained client sales team on product knowledge and strategy, increasing customer growth of 30% * Tailored presentation of solutions to Management and C-Level prospects resulting in 35% revenue growth * New partner onboarding facilitation * Partner retention that resulted in not only contract renewal, but also OutPost maintaining $100,000 partner revenue. * Demonstrated technical presentation, implementation, and deployment skills that resulted in promotion to Sales Engineer
  • Channel Manager

    OutPost Sentinel

    January 2014 - January 2015

    * Qualified prospects to understand process and translate highly complex need to sales team create value proposition. * Positioned solutions competitively to address prospect and partner pain points * Provided prospect with validation of sales team presentation and solution-miniature unique use case scenario * Managed pre-sale implementation involving professional services product management and technical support * Liaison between engineering and management on both sides of the table to fully capture technical needs and value Maintained customer satisfaction post-sale by facilitating knowledge transfer to customer’s technical and sales team Demonstrated working knowledge of Linux solution design and software configuration that
  • Sales Engineer

    OutPost Sentinel

    October 2015 - January 2016

    Member of sales team with deep understanding of OutPost Sentinel’s solution portfolio adept at positioning solutions to best address prospective client’s perceived needs to secure 35% revenue growth from
  • Technical Sales Support

    OutPost Sentinel

    January 2016 - Now

    Partner with organization to understand organization and departmental strategy and agree on information systems solutions to meet needs directly involving C level, sales team and engineering, which has resulted in 45% revenue growth. Lead the organization in exploiting technology through knowledge of IT solutions to drive and support software architecture design. Functioning as lead for three roles – Implementation design and deployment, technical sales support, and CRM administration. * Vet, select and train on CRM/ERP system implementation and administration to increase sales funnel and sales cycle completion. Estimate cost, and prepare business cases for IT solutions, considering infrastructure, licenses, development and support. * Post sales engineering support to facilitate solutions to unique and complex partner technological growth initiatives * Trusted to lead multiple roles and functions saving the organization over $100,000 a year in employee overhead to stay within budget of a small organization of 10. * End to end solution from sales to implementation and training of tech team through onboarding and support * Lead vendor partner training and presentations on OutPost solutions that have resulted in $5,000,000 in partner growth over my tenure. * International partner solution deployment, implementation, and architecture that has resulted in international government contract award and 10% revenue growth of partner managed services department.


  • Bachelor of Science


    July 2003 - December 2008

    Management and Entrepreneurship
  • MS


    February 2011 - June 2012

    Entertainment Business