Profile of Tashana

Tashana Customer service representative and freelance writer specializing in healthcare
8 years experience 0 projects worked US
$16.00 /hr $0 earned
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Article & Blog WritingArticle RewritingArticle SubmissionArticlesBlog WritingCustomer Chat SupportCustomer Phone SupportCustomer ServiceData Entry

I have over 7 years of experience in customer service and 5 years specifically in an inbound/outbound call center in the health care setting. At Blue Shield of CA, I resolved incoming calls concerning members eligibility, benefits and clinical needs relating to health insurance. This entails knowledge in policies as well as both procedure and diagnosis codes which ties to my responsibility to advocating for Blue Shield of CAs dedicated members. My responsibilities included handling, documenting call information and resolving any problems or complaints. My experience is a direct result of my passion for providing friendly and dedicated customer service, my commitment to interpersonal and professional relationships, and excellent written and oral communication skills.

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Phone Number:916-895-6595

Completed Jobs (0)

  • Freelancer hasn't completed any jobs.

Work Experiences

  • Sales Associate/Cashier

    Target

    August 2011 - August 2012

    Maintained clean and orderly checkout and areas. Supervised the fitting room and operated the phone for additional customer service. CORE QUALIFICATIONS Highly skilled and task-driven in handling various projects. Can meet tight deadlines and address different client concerns. Possess solid communication and interpersonal skills able to coordinate and manage personnel both online and in person. Proficient in customer service business software and applications.
  • Customer Service Specialist

    Chime Solutions

    August 2014 - August 2015

    Answered high volume calls. Helped clients with healthcare-related inquiries and data entry. Provided positive, efficient and professional customer service. Received accolades for performance and perfect attendance.
  • Creative Copywriter & Editor

    Three Palms Media

    December 2016 - April 2018

    Managed, assigned and edited content for multiple online publications. Worked on content validity through research and fact-checking.
  • Contact Writer

    Mental Health California

    February 2019 - February 2019

    Searched for the current references, related information and data of the topic assigned. Organized the collected information and submitted the completed article to the editor within the deadline. Sacramento News & Review
  • Customer Service Support

    Blue Shield of California

    August 2019 - February 2020

    Resolved incoming calls concerning member’s eligibility, benefits, provider information, clinical and pharmacy needs. Composed routine and non-routine correspondence to answer benefits/provider inquiries.

Education

  • BA

    Sacramento City College

    January 2015 - January 2017

    English